What Our Customers Are Saying
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Glenn Bos, Sunnyside, WA
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Had a great experience and service in finding the machine that best met my needs! All staff were welcoming and friendly.
Scott Carpenter, La Grande, OREGON -
First time buyer. Had a pleasant experience with the sales floor rep.(Jenna) Awesome person to work with. Unlike other dealers who pressure a deal on you, Jenna helped me get the bike that I wanted and had me taking it home a few days later. I would recommend this place to anyone looking to buy! Now I'm enjoying my time riding my new Kawasaki Ninja ZX-6R! Thank You, not only to Jenna but everyone there that made me feel welcomed and that helped me out.
Cristian Enriquez Miranda, Prosser, WA -
Our experience at Ride On was fantastic. Thank you!
Amy Gray, west richland, WA -
Jacob Trujillo was very friendly. He was always there when we stopped by with any questions. He went out of his way to make my family and myself have a great buying experience.
Sofia Mendez, Sunnyside, WA -
I worked with Brett in parts and he was outstanding. Brett really knows what he's talking about when it comes to MX, definitely the guy to work with! Thanks Brett, I will be back, great store, very friendly and plenty to choose from.
-Anonymous -
My name is Scott Munz, your driver, Jess, arrived with my Spyder after scheduled maintenance at your facility in Kennewick, I have to say even with the difficult conditions, lots of snow, he was very helpful and would not leave until my motorcycle was safely in my shop. I would like to thank you all and especially Jess for the wonderful service.
Scott and Donna Munz
Entiat, Wa.Scott Munz, Entiat, WA -
Lance and the rest of staff were top notch in handling my transaction. Friendly, knowledgeable, and efficient. This will be first place I look for my next purchase!
Wayne Johnson, Mill Creek, WA -
On 04/11/15, I purchased a Triumph Thunderbird LT from Tri-Cities RideNow. I compared a similar H-D to the Triumph, expecting a little friction between the two separate sales staffs but was pleasantly surprised to find no such animosity existed between them. The two sides of the sales department worked as a team to find the best motorcycle for my specific needs. My thanks goes to Josh, Lance, JR and Luke (and others) for being highly professional and genuinely focused on what was best for the customer. There was zero "high-pressure" to make a purchase from any of the sales staff, who were just as willing to educate as simply make a sale. I would buy from this dealership again without reservation.
Dan Dieringer, Wenatchee, WA -
Donnie in service is great to work with. All the work done on my 2009 Kawasaki Nomad has been great. I appreciate it and will be back again.
Brett Lott, Burbank, WA -
Had Steve and the service Department look over a PW50 Yamaha that I got from a friend to make sure my kids would be safe. They looked it over tuned it up said all it needs is a couple of parts which came in the next couple of days. The experience was 5 stars. Will recommend to all my family and friends. Hopefully soon I get use them to buy bike for myself!
Chad Perry, Richland, WA -
I purchased an ATV for my son as a Christmas present. This was my first ATV purchase so I relied on a knowledgeable sales person who was extremely helpful in giving advice and helping me select the correct model. The whole purchasing process was good from the time I picked out the unit to the time it was delivered. A few weeks later I purchased a used ATV from a private party. There were several minor repair items needing to be fixed that were beyond my mechanical ability. I contacted Steve at the RideNow service department who promptly sent a trailer out to my house to pick up the ATV and take it to the shop. He walked me through the repair work and estimated cost and time to do the repair. The work was completed on time and as expected. The best part of this whole process was Steve kept me informed on the progress and with repair choices. When the work was done the ATV was dropped off at my house ready to go. The whole RideNow experience has been really good. I could not be more please with the service I received and the treatment as a customer. It was nice to deal with a single point person that helped throught the entire process. Great experience!
Wayne Claver, Kennewick, WA -
Donnie from the PWC service department did an outstanding job fixing up my Kawaski stand up jet ski. Showed personal attention to detail and took extra time to be sure the watercraft was repaired.
GORDON HSIEH, PASCO, WA -
Seadoo pump needed new impeller and diagnosis. Ordered, part no was updated and the updated part was ordered correctly. The parts arrived four days later. Took pump to Donny in service to get an install. Parts installed quickly where it was discovered that the parts put in over the summer were incorrect from another dealership. Ridenow treated me well, got parts quickly and service was timely and professional. Overall a great experience.
Kent Mackay, mesa, WA -
I recently brought my CanAm Spyder in for computer up dates and a trip meter problem. The trip meter problem was taken care of, updates were performed and some recall issues were also addressed. I was extremely impressed with the service personnel and the fact that my appointment time was honored and I did not have to wait in line. I transported my Spyder in a stock trailer and the service staff found a way to unload and reload without causing any damage whatsoever. I was pleased to find that not only did they do the work needed promptly, but also washed the Spyder on completion. A staff member also called my home 2 days after service to ensure that we were happy with the service experience. This is a top notch company with great people, unlike the dealership where I purchased the Spyder in Enumclaw. I would highly recommend this business. Thanks again, guys for a job well done. I really appreciate it. George.
George Lems -
I drove 2 hours to Ride now in Kennewick WA to purchase a bike. I had spoke previously to a man with the same name Lance. There was a warm welcome when I entered the door. Lance proceeded to show me the bikes I was inquiring about. I then met Dustin who walked me through the paperwork. And additional motorcycles. Both are really good guys in need of a raise. But the good vibes I felt while there weren't limited to just those 2 individuals. There was also Jeff who I hit it off royaly with. GO CHARGERS! Brandon at the service desk helped me find riding gear and help me look up accessories for my bike. There was 2 john's that had a great attitude and we're down to earth in any conversation held or task done to get me back on 2 wheels. These guys set the bar on what kind of customer service should be found at a motorcycle store. Ride On guys! You rock
lance Fletcher, wishram, WA -
Very impressed with dealership and Lance in particular. Fair price with no haggling. Quad had slight delay in being ready on pre-arranged pick up day. Lance offered to deliver it for free which is a two hour drive one way! I declined as I had to go to Kennewick anyway. Lance came in on a day off when shop was closed so I could do the pickup. You just can't find customer service like this anymore! Highly recommend!
Brian Harvey, La Grande, OR -
I just purchased a new (and hard to find) KTM 990 Adventure Baja from RideNow in the Tri-Cities. Many thanks to Lance and Keith in the Sales Dept...from the initial phone call to the doorstep delivery, I've never had an easier more comfortable buying experience. Every question was answered and every phone call returned, talking with Lance was more like visiting with a friend about bikes and never felt like a 'high pressure sales call'. I would recommend RideNow to anyone looking for quality machines at a fair price...your customer service is second to none!
Aaron Knesal, Olympia, WA -
I was really pleased with my purchase at RideNow. Iam a Viet Nam Disabled Vet, and
was unable to ride a two wheeled bike. I thought I was never going to be able to
get in the wind again. I started looking on the internet and found the CanAm Spyder.
I got in touch with RideNow (Lance) and started talking about their inventory
of Spyders. Needless to say I was impressed with the sales team at RideNow (Lance
and Keith). Real pros who knew I had special needs, and went out of their way
to make the buying process easy and professional. I am very satisfied with the
Spyder, and would gladly give them my business again. Thanks guys, you really show
the true meaning of customer service!! William.william overton, walla walla, WA -
I can't say enough about my sales and service experiences with RideNow Powersports Tri-Cities. The Sales and the Service staff have both exceeded my expectations. Whether it's Keith or Lance in sales, or service writers Donny or Mark, or technician Josh, the sales experience, and the follow up service provided, have been a pleasure. Whether it was over the phone, or in person, their aim was to ensure that I'm a satisfied customer. I've found the staff to be friendly and knowledgable, which is greatly appreciated, and that kind of customer service will keep me coming back. They strive for excellence, and I'm happy to do business with RideNow Powersports, Tri-Cities.
Michael Hovde, La Grande, OR -
I'd like to thank your Sales and Service department. I was on my way home to Northern California, after riding the Continental Divide (Mexico to Canada). When I was in dire need of a front tire. It was this past holiday weekend and your service department was extremely busy. The sales staff had the tire, tube, and rim liner out waiting. The service department brought me right in to get me back on the road. They even installed the headlight bulb that broke on the trail. Everyone was extremely helpful, friendly, and knowledgeable. I found you guys on accident, but next time I'm traveling thru. The stop will be on purpose. Thank you all. I won't hesitate to pass this on to my traveling friends.
Steve-Anonymous -
the crew at RideNow were great to work with - this was a long distance deal (Omak to Kennewick) set up in just a couple of days - love the 09 Yamaha Raider - thanks guys - Brian Pyper
Brian Pyper, Omak, WA -
While serving in Afg, I contacted Ridenow Powersports regarding a bike I wanted to purchase. Everything was done via e-mail. All my concerns were addressed quickly. They are even working to do modifications I wanted done prior to my return to the US. All of the efforts that they have done will ensure that my bike will be ready for me and all the riding I intend to do. Thanks to Lance for is hard work.
Kyle Muter, Bremerton , WA -
Ride Now TriCities offered me a very competitive deal on an excellent motorcycle. Their Import Sales handled the transaction professionally and efficiently. I hope to continue my dealership/customer relationship for years to come. Thank you!
-Anonymous -
All I have to say about Ridenow Powersports Tri-Cities is AWESOME! I had purchased multiple bikes from the former ownership and let me tell you if they had treated me the way Ridenow has, they would still be in business. From the moment I walked into the doors of Ridenow, I was treated like a king. I had been looking for a used crf250 for a while, the Salesman (Cameron) was very friendly and helped me out with everything I asked for. Cameron and the Sales Manager Keith made sure every concern I had was taken care of. The overall experience in dealing with the Sales department was exceptional, it was so easy and stress free I don't think I'll ever buy anywhere else. After I had purchased my bike I talked with Dustin in parts about what options I had about after market pipes and other after market options. The parts department was very knowledgeable with all the questions I had. Once my paperwork was finished I spoke with Jared. He is the service writer that went through everything about the bike, including when I should get the bike serviced and answered every question I had remaining on the bike. Service was also very knowledgeable and completed my FANTASTIC experience with Ridenow. I'm so glad to finally have a respectable dealership in town and would recommend my entire family and friends to stop in! THANK YOU RIDENOW Tri-Cities!!!
-Anonymous -
I have a 2007 GSXR-750... I came in looking for accessories and parts for my bike. Even though their stock in store was limited due to them just getting back open, the parts guys were very knowledgable about my questions and made my experience a pleasant one. I wasn't exactly sure what part I needed but I brought it in and they immediately found the correct part and ordered it. Will be back for the rest of my riding needs. Glad to have a dealership back in town.
Andrew , Richland, WA
Everything went perfect! Staff friendly and professional. Great experience! Thanks